PRIVATE IN-STUDIO OR VIDEO APPOINTMENTS AVAILABLE
We take care of our clients personally
FIGURE • BIKINI • WOMEN'S PHYSIQUE BODYBUILDING • CLASSIC PHYSIQUE CLOTHING • SWIM BIKINIS
JEWELRY & ACCESSORIES
Welcome to our Crystal Suit Family - we do things differently here... we treat everyone like V.I.P.'s !!!
What we are all about...
When I started The Crystal Suit, I wanted to give our clients
a truly CUSTOM experience.
Book an in-studio private appointment or video appointment for your convenience.
There are NO options for ladies to order a custom fitness competition suit on-line, no typing in their measurements months in advance - no stress trying to choose everything on their own.
None of our work is passed on to someone else... master seamstress Fran & I
do ALL THE WORK OURSELVES - nothing is farmed out to anyone else.
We wouldn't dream of it!
We hold ourselves to the highest level of quality and service.
Each suit is unique and we won't allow 2 of the same colour/design of suit to go
to the same show - we insist on being unique.
We can't control what other athletes wear, but we make sure we
don't duplicate the suits we design for our clients for each show.
Policies:
• We make sure you are 100% happy with your suit, since it was made just for you.
• Suits are NOT returnable. We do NOT buy back, rent or sell used suits from clients,
other than from our own photo shoots or advertising purposes.
• All our Crystal Suits include complimentary alterations & maintenance, should you
loose any crystals, or need something touched up - for as long as you wear it.
• We DO NOT alter, fix or crystal suits we have NOT made ourselves.
• We DO NOT alter, repair or do maintenance on ANY suits that you may decide to rent to other athletes... we do however offer upgrades & adjustments
to suits you sell to another athlete (min $25 fee).
Payments:
• Non Refundable $100 deposits are required for ladies custom suits upon confirmation
of your order - balance due upon pick up or shipping.
Should you postpone your show and your
suit is already completed... full payment is due at original date agreed upon.
(and if it needs altered again... that's all included of course).
We do not take custom suits back or do consignments.
• We accept cash, e-transfers, Debt, PayPal, Vbisa & MasterCard
Appointments:
• COMPLIMENTARY IN-STUDIO or VIDEO consultation / fitting appointments are available
(via video through Instagram or Messenger).
It's important for us to help with sizing... you will NEVER have to fill out a
measurement form on-line by yourself - we help you every step of the way.
Colleen McConnell - Designer/Owner
Frequent Questions:
Q- Can I visit you in your studio for my custom competition suit?
A- YES! We are booking clients to come to my home studio for private appointments.
If you are not feeling well, or not comfortable visiting in person... we can do a video appointment.
Q- How far in advance should I book a consult/fitting appointment?
A- Usually we book consult/fitting dates for 5-6 weeks before expected show dates. If you know which show you want to compete in already... we can book a date.
Q- How much time does it take to make a custom suit when the time comes? When shows are back on.
A - We appreciate 5-6 weeks for production, so you have your suit about a week before or the week of your show date.
Q- What if I want to use my Crystal Suit for another show, and it's
not fitting right?
A- You can book a fitting or upgrade appointment to visit us in person, ship your suit by courier or drop off.
Q- Can I order my suit 3 months in advance
& get it a few weeks before my show date?
A- We are a true "custom" design company and since most athletes physiques change closer to their show... we want to ensure a perfect fit - we don't guess on sizing weeks before your body prep is complete.
Q- What if I need a suit ASAP because the one I ordered on-line doesn't fit properly, or isn't suitable for my show?
A- We do have a limited selection of "Emergency" suit samples that can be sized to fit in a pinch... but you will have to visit our studio to see what is available, as it changes weekly & best to try on to ensure proper fit.
You may even see your DREAM suit hanging in our studio as a sample!
