VIDEO CONSULT/FITTING APPOINTMENTS AVAILABLE
FIGURE • BIKINI • WOMEN'S PHYSIQUE • BODYBUILDING • CLASSIC PHYSIQUE
THEME WEAR • CLOTHING • JEWELRY & ACCESSORIES
We always offer personal/private VIDEO consultations & fittings to our Crystal Ladies.
We make sure you always get our VIP Custom Design Service
especially now since our Studio is Closed to the public!
Fabric swatches are always complimentary and so is the time we take to discuss design, pricing, colours and any other questions or concerns you may have.
Our Clients are our top priority!
When I started The Crystal Suit, I wanted to give our clients
a truly CUSTOM experience.
One on one and face to face... at this time we do it by video!
There are NO options for ladies to order a custom fitness competition suit on-line, no typing in their measurements months in advance - no stress trying to choose everything on their own.
None of our work is passed on to someone else... master seamstress Fran & I
do ALL THE WORK OURSELVES - nothing is farmed out to anyone else.
We wouldn't dream of it!
We hold ourselves to the highest level of quality and service.
We prefer to stay on a personal level with each and every one of our clients.
Our goal is to help every single woman to feel comfortable and confident when
she steps on stage in a custom Crystal Suit.
Each suit is unique and we won't allow 2 of the same colour/design of suit to go
to the same show - we insist on being unique.
We can't control what other athletes wear, but we make sure we
don't duplicate the suits we design for our clients for each show.
• We make sure you are 100% happy with your suit, since it was made just for you.
• Suits are not returnable. We do not buy back, rent or sell used suits from clients.
• All our Crystal Suits include complimentary alterations & maintenance, should you loose any crystals, or need something touched up - for as long as you wear it.
• We DO NOT alter, fix or crystal suits we nave not made ourselves.
• We DO NOT alter, repair or do maintenance on ANY suits that you may decide to rent.
• Non Refundable $100 deposits are required for ladies custom suits upon confirmation of your order - balance due upon pick up or shipping.
Should you postpone your show and your
suit is already completed... full payment is due at original date agreed upon.
At this time any suits we have started can be delayed
due to show cancellation during COVID-19
(and if it needs altered again... that's all included of course).
We do not take custom suits back or do consignments.
• We accept cash, e-transfers and most major credit cards. Debit is not available.
• COMPLIMENTARY consultation / fitting appointments are available for Ladies only
(via video through Instagram or Messenger).
It's important for us to help with sizing... you will NEVER have to fill out a
measurement form on-line - we help you every step of the way.
We are happy to assist all our male clients via phone, email or social media
messaging to ensure you order the correct suit colour, style and size.
Colleen McConnell - Designer/Owner
Q- Can I still visit you in your studio for my custom competition suit?
A- Sorry... at this time, our studio is CLOSED to the public - however we offer PERSONAL VIDEO CONSULTS and FITTING appointments for your suit needs! Practice posing or swim bikinis are still being made.
Q- How far in advance should I book my in-studio or video appointment?
A- Let's take it a week at a time to see when the COVID-19 is under control and when associations will be confirming show dates.
Q- How much time does it take to make a custom suit / when the time comes? When shows are back on.
A - In a normal world, we appreciate 4-5 weeks for production, so you have your suit about a week before or the week of your show date.
Q- What if I want to use my Crystal Suit for another show, and it's
not fitting right?
A- Ladies can book a complimentary
"fit-check" appointment just before your show/photo shoot, so we can make slight alterations.
You may want to wear the Crystal Suit you already have for the next show (when they start up again)
(it's all included with your suit).
Q- Can I order my suit 3 months in advance & get it a few weeks
before my show date?
A- We are a true "custom" design company and since most athletes physiques change closer to their show... we want to ensure a perfect fit - we don't guess on sizing weeks before your body prep is complete.
Q- What if I need a suit ASAP because the one I ordered on-line doesn't fit properly, or isn't suitable for my show?
A- We do have a limited selection of "Emergency" suit samples that can be sized to fit in a pinch... but you will have to visit our studio to see what is available, as it changes weekly & best to try on to ensure proper fit.
You may even see your DREAM suit hanging in our studio as a sample!
We are happy to answer any questions you may have!
If you are booking a video consult/fitting & would like some complimentary fabric swatches... just let us know. Private in-studio appointments available for our Ladies only. CLOSED Sundays.